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- 1. Multiple ChoiceA 'high quality product' means:the product will never go wrongcustomers will always be able to re-use the productthe product meets customers high expectationsthe product is made from the highest quality materials
- 2. Multiple ChoiceWhich one of the following is not a benefit to a firm from producing quality products:customers loyalty is likely to be highall customers will be prepared to pay high product pricescustomers may tell other people about the productsthe costs of returns and product failures is likely to be low
- 3. Multiple ChoiceWhich one of the following statements about quality is true?Quality is an issue only for manufacturersThe quality of services offered by a bank cannot be measuredLow priced products are always low qualityTertiary sector businesses should assess product quality
- 4. Multiple ChoiceQuality control in a factory is usually achieved by:testing all completed productstesting a sample of completed productsasking customers to check quality
- 5. Multiple ChoiceQuality assurance means:checking all finished products for faultssetting quality standards at all stages of productsassuring customers that products are of the highest standardassuring workers that the work they do is of a high quality
- 6. Multiple ChoiceWhich one of the following is not a disadvantage of quality control?Expensive to pay employees to check the productsDoesn't find why the fault occurredSome faulty products may be discoveredIncreased costs if faulty products are scrapped
- 7. Multiple ChoiceWhich one of the following is a disadvantage of quality assurance?Tries to eliminate faultsExpensive to train employees to check productsCustomer complaints are reducedExpensive to train quality control inspectors
- 8. Multiple ChoiceWhich one of the following is a feature of total quality management?All the production will be soldQuality is built in to every part of the production processMore inspectors are needed to check on qualityNo customers will complain about the product
- 9. Multiple ChoiceWhich is a benefit to a business of having a 'Quality mark'associated with a product?It illustrates the brand image of the productIt give the product an easily recognisable nameIt means the business will increase its market shareCustomers can be sure the product meets a particular standard
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