Chapter 19: Achieving Quality Production
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  • Question 1
    30 seconds
    Q. A 'high quality product' means:
    answer choices
    the product will never go wrong
    customers will always be able to re-use the product
    the product meets customers high expectations
    the product is made from the highest quality materials
  • Question 2
    30 seconds
    Q. Which one of the following is not a benefit to a firm from producing quality products:
    answer choices
    customers loyalty is likely to be high
    all customers will be prepared to pay high product prices
    customers may tell other people about the products
    the costs of returns and product failures is likely to be low
  • Question 3
    30 seconds
    Q. Which one of the following statements about quality is true?
    answer choices
    Quality is an issue only for manufacturers
    The quality of services offered by a bank cannot be measured
    Low priced products are always low quality
    Tertiary sector businesses should assess product quality
  • Question 4
    30 seconds
    Q. Quality control in a factory is usually achieved by:
    answer choices
    testing all completed products
    testing a sample of completed products
    asking customers to check quality
  • Question 5
    30 seconds
    Q. Quality assurance means:
    answer choices
    checking  all finished products for faults
    setting quality standards at all stages of products
    assuring customers that products are of the highest standard
    assuring workers that the work they do is of a high quality
  • Question 6
    30 seconds
    Q. Which one of the following is not a disadvantage of quality control?
    answer choices
    Expensive to pay employees to check the products
    Doesn't find why the fault occurred
    Some faulty products may be discovered
    Increased costs if faulty products are scrapped
  • Question 7
    30 seconds
    Q. Which one of the following is a disadvantage of quality assurance?
    answer choices
    Tries to eliminate faults
    Expensive to train employees to check products
    Customer complaints are reduced
    Expensive to train quality control inspectors
  • Question 8
    30 seconds
    Q. Which one of the following is a feature of total quality management?
    answer choices
    All the production will be sold
    Quality is built in to every part of the production process
    More inspectors are needed to check on quality
    No customers will complain about the product
  • Question 9
    30 seconds
    Q. Which is a benefit to a business of having a 'Quality mark'associated with a product?
    answer choices
    It illustrates the brand image of the product
    It give the product an easily recognisable name
    It means the business will increase its market share
    Customers can be sure the product meets a particular standard
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