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- 1. Multiple ChoiceThe best definition of effective communication is:when the message is loud enough for everyone to hear itwhen the message has been written clearly for the receiverwhen the message has been received by the right personwhen the receiver shows that the message has been received
- 2. Multiple ChoiceAll of the following are methods (media) of internal communication within a business except:telephone call to a customerletter to a worker about low attendance ratesmemo to a supervisornotice on the staff restroom noticeboard.
- 3. Multiple ChoiceTwo-way communication is often more effective than one-way communication because:it is likely to be quickerthere is an opportunity to confirm or discuss the messagemore than one person will receive the messagemore than one way of sending the message is used
- 4. Multiple ChoiceOne example of poor external communication is:a misunderstood message from a customerwhen a worker fails to follow a safety instructionwhen managers do not receive a message about a machine faultwhen managers fail to tell workers about new overtime pay
- 5. Multiple ChoiceAll of the following are important for effective communication except:a clear message that can be understoodthere should be feedback from the receiver.the telephone system should be in good working order
- 6. Multiple ChoiceOne of the advantages of verbal communication is that:there will be a permanent record of the meetingthere is an opportunity for immediate feedback.it makes sure that everyone has fully understood the message
- 7. Multiple ChoiceEach of the following are examples of written communication media except:notice about holiday datesletter of resignationTV advertisementbusiness report on marketing
- 8. Multiple ChoiceOne of the advantages of written communication is that:there is always feedbackit allows the message sender to check it has been understoodthe permanent record allows it to be looked atand checkedletters are always a quick method of sending a message.
- 9. Multiple ChoiceA communication net is:the route through which messages are sent between a groupthe link between different departmentsthe computer network in a businessanother term for the internet.
- 10. Multiple ChoiceThe term ‘grapevine’ in communication refers to:the formal communication net in a businessthe sending of emails to as many people at the same timethe passing of company messages informally between peoplethe way messages are sent from managers to staf fin a firm.
- 11. Multiple ChoiceWhich one of the following is NOT a barrier to effective communication?Poor body language from the sender giving a bad impressionThe message is too long.The sender does not know if the message has been understood.
- 12. Multiple ChoiceWhat is the best method of communication if you want to inform a worker of a discipline warningstaff meetingtelephone callletternoticeboard
- 13. Multiple ChoiceWhat is the best method of communication if you want workers to discuss a new business plan?staff meetingtelephone callletternoticeboard
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