Chapter 9: Communication
2 years ago
deanhoss
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  • Question 1
    30 seconds
    Q. The best definition of effective communication is:
    answer choices
    when the message is loud enough for everyone to hear it
    when the message has been written clearly for the receiver
    when the message has been received by the right person
    when the receiver shows that the message has been received
  • Question 2
    30 seconds
    Q. All of the following are methods (media) of internal communication within a business except:
    answer choices
    telephone call to a customer
    letter to a worker about low attendance rates
    memo to a supervisor
    notice on the staff restroom noticeboard.
  • Question 3
    30 seconds
    Q. Two-way communication is often more effective than one-way communication because:
    answer choices
    it is likely to be quicker
    there is an opportunity to confirm or discuss the message
    more than one person will receive the message
    more than one way of sending the message is used
  • Question 4
    30 seconds
    Q. One example of poor external communication is:
    answer choices
    a misunderstood message from a customer
    when a worker fails to follow a safety instruction
    when managers do not receive a message about a machine fault
    when managers fail to tell workers about new overtime pay
  • Question 5
    30 seconds
    Q. All of the following are important for effective communication except:
    answer choices
    a clear message that can be understood
    there should be feedback from the receiver.
    the telephone system should be in good working order
  • Question 6
    30 seconds
    Q. One of the advantages of verbal communication is that:
    answer choices
    there will be a permanent record of the meeting
    there is an opportunity for immediate feedback.
    it makes sure that everyone has fully understood the message
  • Question 7
    30 seconds
    Q. Each of the following are examples of written communication media except:
    answer choices
    notice about holiday dates
    letter of resignation
    TV advertisement
    business report on marketing
  • Question 8
    30 seconds
    Q. One of the advantages of written communication is that:
    answer choices
    there is always feedback
    it allows the message sender to check it has been understood
    the permanent record allows it to be looked atand checked
    letters are always a quick method of sending a message.
  • Question 9
    30 seconds
    Q. A communication net is:
    answer choices
    the route through which messages are sent between a group
    the link between different departments
    the computer network in a business
    another term for the internet.
  • Question 10
    30 seconds
    Q. The term ‘grapevine’ in communication refers to:
    answer choices
    the formal communication net in a business
    the sending of emails to as many people at the same time
    the passing of company messages informally between people
    the way messages are sent from managers to staf fin a firm.
  • Question 11
    30 seconds
    Q. Which one of the following is NOT a barrier to effective communication?
    answer choices
    Poor body language from the sender giving a bad impression
    The message is too long.
    The sender does not know if the message has been understood.
  • Question 12
    30 seconds
    Q. What is the best method of communication if you want to inform a worker of a discipline warning
    answer choices
    staff meeting
    telephone call
    letter
    noticeboard
  • Question 13
    30 seconds
    Q. What is the best method of communication if you want workers to discuss a new business plan?
    answer choices
    staff meeting
    telephone call
    letter
    noticeboard
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