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- 1. Multiple ChoiceNo one gets all of the good things out of life and none of the bad.TrueFalse
- 2. Multiple ChoiceEach of the following is an example of maintaining a positive attitude EXCEPT:accepting situations that seem unfair as part of lifebeing friendly to rude customers or coworkersrefraining from getting back at someone who has caused you harmallowing those with negative attitudes to vent their problems to you so they can "get it off their chest"
- 3. Multiple ChoiceYou can control how you react to unpleasant situations.TrueFalse
- 4. Multiple ChoiceIt is good practice to get angry with coworkers or customers if they deserve it, and if it helps you to relieve stress.TrueFalse
- 5. Multiple ChoiceYour job is to answer the phones for a business. Sometimes, customers will call and yell at you about things that are not your fault. If you handle your work responsibilities with professionalism, you will _______________.calmly deal with the complaints and do your best to solve the problemstell the callers to hold on and transfer the calls to your boss or another employeehang up on rude customerstell the callers that you are a human being who deserves to be treated with respect
- 6. Multiple ChoiceIf you give 100%, 100% of the time, people will seek you out and you’ll excel in the workplace.TrueFalse
- 7. Multiple ChoiceIf a coworker complains every day about problems with her boyfriend, you should ___________________.report her to the manager and hope that she gets firedbe polite and professional, but try to avoid getting dragged into the situationmake her feel better by complaining about your problems to hertell her to get a life
- 8. Multiple ChoiceYour attitude defines how you approach your job every day.TrueFalse
- 9. Multiple ChoiceYour odds of succeeding are better when you have a negative attitude, but you feel better when you have a positive attitude.TrueFalse
- 10. Multiple ChoiceA negative attitude really comes from our sense of powerlessness.TrueFalse
- 11. Multiple ChoiceComplete the quote: "Life is _____________________."75% your own effort and 25% the people you know10% what happens and 90% how you react50% ability and 50% luck60% effort and 40% patience
- 12. Multiple ChoiceCarlos is the most dependable employee at his job, and because he is so dependable, his boss assigned him the task that requires the hardest work. His coworkers, who are paid the same as he is, were assigned easy tasks in comparison to his. If Carlos knows that he is in control of his attitude, he will ________________________.complain to his boss that he deserves a smaller task for being such a valuable employeedo his best to complete the task that he was assigned, knowing that he is the best person to do itpoint out that his coworkers are also qualified to perform the task that he was assignedask for a higher hourly pay than his coworkers
- 13. Multiple ChoiceYour boss will assume that you will do your best every day you come to work, even if you are having tough personal problems.TrueFalse
- 14. Multiple ChoiceA good attitude keeps you in control of your reactions to life's ups and downs.TrueFalse
- 15. Multiple ChoicePeople cannot "see" your attitude because it is private and does not show in your actions.TrueFalse
- 16. Multiple ChoiceEach of the following is a good reason for having a good attitude EXCEPT:A good attitude, more than any other single factor, will help you achieve your hopes, dreams, and ambitions.At the end of the day, a positive attitude will make you feel happier, more satisfied, and more powerful.It's easier to have a good attitude than to have a bad attitude.There's plenty of negativity to go around in this world, so a good attitude will help you stand out from the pack.
- 17. Multiple ChoiceWhen you have a job, you will need to deal with your personal situations on your own time.TrueFalse
- 18. Multiple ChoiceHaving a sense of entitlement is feeling that _____________________________________.you have no control over anythinga positive attitude will get you through any tough situationeverything that happens to you is unfairyou deserve something or that something in life is owed to you
- 19. Multiple ChoiceYou are in total control of the things that happen to you.TrueFalse
- 20. Multiple ChoiceDoing the best you can do on the job, no matter what, is called ________________.perfectionismprofessionalisma sense of entitlementoptimism
- 21. Multiple ChoiceTo keep a positive attitude in a challenging situation, it helps to _____________________________.remind yourself that you get what you earn, and earning can be hard workremind yourself that nothing in life is fairtell yourself that you deserve more than you are gettingfind fault with others and compare yourself to them
- 22. Multiple Choice"Life is a grab bag" means that you should expect most situations in life to turn out as you want them to.TrueFalse
- 23. Multiple ChoiceIt takes less work to have a negative attitude than a positive one.TrueFalse
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