Selling
3 years ago
klaguardia
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20 QuestionsShow answers
  • Question 1
    30 seconds
    Q. The purpose and goal of selling is to help customers make ________ buying decisions.
    answer choices
    unhappy
    happy
    satisfying
    big
  • Question 2
    30 seconds
    Q. How many steps are there in the selling process?
    answer choices
    5
    8
    9
    7
  • Question 3
    30 seconds
    Q. Feature - Benefit Selling is:
    answer choices
    matching the features of each product to a customer's needs and wants.
    helping a customer pick out a product at work.
    not real
    is a closing technique
  • Question 4
    30 seconds
    Q. A car's color, price, stereo system, airbags, tires, etc, are considered ___________ features. 
    answer choices
    extended
    tangible
    satisfying 
    none of the above
  • Question 5
    30 seconds
    Q. A car's warranty, service policy, and financing would be considered __________ features?
    answer choices
    extended
    tangible
    satisfying 
    none of the above
  • Question 6
    30 seconds
    Q. Determining needs/classifying the customer is when you are:
    answer choices
    putting them in a category
    learning what the customer is looking for
    watching them from the cash registar
    reading their survey answers
  • Question 7
    30 seconds
    Q. Getting the customer's positive agreement to buy is:
    answer choices
    overcoming objections
    suggestion selling
    presenting the product
    closing the sale
  • Question 8
    30 seconds
    Q. Educating the customer about the products features and benefits is:
    answer choices
    feature and benefit selling
    determining needs/ classifying the customer
    presenting the product
    none of the above
  • Question 9
    30 seconds
    Q. You just purchased a new iPhone 7 and the sales person shows you a great case for your new phone. What selling step is the sales person using?
    answer choices
    suggestion selling
    closing the sale
    presenting the product
    none of the above
  • Question 10
    30 seconds
    Q. You are working at Nordstrom in the shoe department. The customer you are working with loves the stylish shoes you showed them but is unsure of the purchase because of the price. To help make the sale what selling step would you use? 
    answer choices
    closing the sale
    overcoming objections
    suggestion selling 
    feature benefit selling
  • Question 11
    30 seconds
    Q. The two types of motives for buying are rational and emotional. 
    answer choices
    True
    False
  • Question 12
    30 seconds
    Q. Personal selling is any form of direct contact between the sales person and the customer.
    answer choices
    true
    false
  • Question 13
    30 seconds
    Q. Approach the customer
    Determining needs
    Overcoming objections
    Closing the sale
    Suggestion selling
    Relationship building
    What step is missing?
    answer choices
    Greeting the customer
    relaxing the customer
    presenting the product
    understanding what they want
  • Question 14
    30 seconds
    Q. Purchasing a product for its durability is an example of a _____________ motive for purchasing.  
    answer choices
    Rational motive
    Emotional motive
    none of the above
  • Question 15
    30 seconds
    Q. There are 3 types of selling approaches, which of the following is NOT one of the three? 
    answer choices
    Greeting approach
    Merchandise approach
    Selling approach
    Service approach
  • Question 16
    30 seconds
    Q. "Good morning, welcome to Target", is what type of sales approach is this? 
    answer choices
    Service approach
    Greeting approach
    Merchandising approach
    none of the above
  • Question 17
    30 seconds
    Q. "That shirt is made of wrinkle free cotton, so it's very easy to care for." What type of sales approach is this? 
    answer choices
    Greeting approach
    Service approach
    Merchandising approach
    None of the above
  • Question 18
    30 seconds
    Q. There are ___ types of closing.
    answer choices
    3
    4
    5
    7
  • Question 19
    30 seconds
    Q. The "Which" method of closing is when:
    answer choices
    A customer has an issue.
    A customer needs help overcoming an obstacle
    A customer is choosing between two products
    None of the above
  • Question 20
    30 seconds
    Q. "This is the last pair of shoes we have in your size." This is an example of what type of closing
    answer choices
    Direct
    Service
    Which
    Standing-room-only
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