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- 1. Multiple ChoiceWhat is the tone used in a Complaint Letter?Friendly and WarmCaring and ConcernedCool and PolitePolite and Formal
- 2. Multiple ChoiceTo get the receiver of your letter to take action, you must...insult their namesthreaten to tell their bossstate only facts and give suggestions for improvementuse coarse and vulgar language
- 3. Multiple ChoiceYou may write a Complaint Letter in a situation where...a teacher scolds you for not doing your homeworkyou trip on the uneven grass while walking in the parkyour meal was overcharged (but later refunded)your meal was overcharged (and there was no refund)
- 4. Multiple ChoiceYou may begin a complaint letter with..."Hi Manager""To Whom it May Concern""Dear Sir/Madam""Hi Mr Lim"
- 5. Multiple ChoiceWhen recounting a bad experience, we use ________ tense in our writing.PastPresentSimpleFuture
- 6. Multiple ChoiceIn a complaint letter, we may end with a closing such as...YoursYour regardsYours trulyYours sincerely
- 7. Multiple ChoiceHow do you begin writing a complaint letter?Begin with a quotationBegin with a genuine complimentBegin with descriptions of the placeBegin with details of what happened
- 8. Multiple ChoiceHow many words do you need to write for a letter of complaint?15018010080
- 9. Multiple ChoiceWhich writing technique is most applicable for writing a letter of complaint?Hyperbole (using exaggerations)Descriptive Language (using the 5 senses)Persuasive Language (support your views with facts)Argumentative Language (be very firm about what you want)
- 10. Multiple ChoiceIn your opinion, which character is most like to write a convincing letter of complaint?James BondEthan HawkeMr BeanTony Stark
- 11. Multiple ChoiceWhat is the difference between a letter of request and a complaint letter?You do not have to edit a complaint letterYou can make spelling mistakes for complaint lettersYou need to provide more facts for a complaint letter to convince the readerYou must be more polite for a letter of request
- 12. Multiple ChoiceIn your opinion, what does a complaint letter NOT do for you?Get you a refundExchange your itemGet a form of compensation (voucher)Get someone fired
- 13. Multiple ChoiceWhich one of the options would get a reader to take your complaint seriously?Vivid (clear) descriptions of what happenedWhen you show that you are on their sideWhen your accusations are personalWhen you say that you are sorry
- 14. Multiple ChoiceWhy do we need to write complaint letters?To show that we are always in the rightTo show that we sometimes can be wrongTo provide feedback and see improvementsTo show our care and concern
- 15. Multiple ChoiceWe write complaint letters in order to...vent our frustrations and feel betterchange a situation for the bettercalm ourselves downstate our displeasure
- 16. Multiple ChoiceMost people do not like to read complaint letters because...it highlights the weaknesses or shortcomings of their companyit is a personal attack on their companyit does not provide any accurate feedbackit is full of lies
- 17. Multiple ChoiceThe people who are most like to receive complaint letters are...teacherssalespeoplemanagers and supervisorsparents
- 18. Multiple ChoiceChoose the word which is informal:friendsguyspeoplestaff
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