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- Multiple ChoicePlease save your changes before editing any questions.Which one of these roles does not deal directly with customers?ReceptionistShop AssistantDelivery DriverCleaner
- Multiple ChoicePlease save your changes before editing any questions.Choose an example of good customer service.Food service assistands stands with their backs to the customerA food service assistant smiles and greets the customer politelyA food service assistant chews her nails whilst waiting for her customer to make their choice.A chef shouts at a colleague when they make an error with a food order.
- Multiple ChoicePlease save your changes before editing any questions.Identify the benefits of good customer service to the business.Customers who did not enjoy their experience, will recommend the business to friends.Customers who enjoy their experience, will spend more money.The business will not expand.The business will get bad reviews.
- Multiple ChoicePlease save your changes before editing any questions.Which is a way to gain customer satisfaction?Confidence in serviceNot dealing with problemsSlow serviceLong queues
- Multiple ChoicePlease save your changes before editing any questions.The staff in the shop are very polite, they are ______________________.courteousefficientfaithfuluncaring
- Multiple ChoicePlease save your changes before editing any questions.The customer service reacted quickly and in a positive way, they were ______________________uncaringresponsiveattentivecourteous
- Multiple ChoicePlease save your changes before editing any questions.We're doing everything to ____________________ our customers' expectations.excessexitexceedaccess
- Multiple ChoicePlease save your changes before editing any questions.My personal rule of ________________ is that I never argue with customers.fingertoethumbnail
- Multiple ChoicePlease save your changes before editing any questions.Last year, we lost a lot of customers ______________ our competitorforontowith
- Multiple ChoicePlease save your changes before editing any questions.Usually it's easier to _________________________ an existing customer than to gain a new one.stickkeepholdleave
- Multiple ChoicePlease save your changes before editing any questions.We have a card for loyal customers to ________________ their loyalty.boostrewardmeasure
- Multiple ChoicePlease save your changes before editing any questions.We usually accept complaints because we don't want to __________________ about unimportant details.quibbleblameargumentquit
- Multiple ChoicePlease save your changes before editing any questions.What is customer service?when a business meets customer needsa method of productionThe service provided to customers before, during and after purchasing a product
- Multiple ChoicePlease save your changes before editing any questions.For most businesses, the most profitable customers tend to be...Local customersLoyal customersBusiness customersNew Custoemrs
- Multiple ChoicePlease save your changes before editing any questions.A customer service problem happens whenA customer asks for the managerserving the customers becomes unprofitablecustomer complaint is ignoredcustomer service does not meet expectations
- Multiple ChoicePlease save your changes before editing any questions.What is rule number 1 in customer service?Customer is always rightYes we cankeep asking them for moreA good customer is a profitable customer
- Multiple ChoicePlease save your changes before editing any questions.A satisfied customer tends to be all of the following except...more loyalmore profitablemore costlymore responsive to promotion
- Multiple ChoicePlease save your changes before editing any questions.A key benefit from offering good customer service isLower costsRepeat businessReduced taxless customers
- Multiple ChoicePlease save your changes before editing any questions.Profit is sales revenue minus costsTrueFalse
- Multiple ChoicePlease save your changes before editing any questions.Treat others as you’d like to be treated is a good guiding principle behind offering outstanding service or sales through service.TrueFalse