Have an account?
Skip to Content
Build your own quiz
20 questions
Show Answers
See Preview
- 1. Multiple ChoiceWhich one of these roles does not deal directly with customers?ReceptionistShop AssistantDelivery DriverCleaner
- 2. Multiple ChoiceChoose an example of good customer service.Food service assistands stands with their backs to the customerA food service assistant smiles and greets the customer politelyA food service assistant chews her nails whilst waiting for her customer to make their choice.A chef shouts at a colleague when they make an error with a food order.
- 3. Multiple ChoiceIdentify the benefits of good customer service to the business.Customers who did not enjoy their experience, will recommend the business to friends.Customers who enjoy their experience, will spend more money.The business will not expand.The business will get bad reviews.
- 4. Multiple ChoiceWhich is a way to gain customer satisfaction?Confidence in serviceNot dealing with problemsSlow serviceLong queues
- 5. Multiple ChoiceThe staff in the shop are very polite, they are ______________________.courteousefficientfaithfuluncaring
- 6. Multiple ChoiceThe customer service reacted quickly and in a positive way, they were ______________________uncaringresponsiveattentivecourteous
- 7. Multiple ChoiceWe're doing everything to ____________________ our customers' expectations.excessexitexceedaccess
- 8. Multiple ChoiceMy personal rule of ________________ is that I never argue with customers.fingertoethumbnail
- 9. Multiple ChoiceLast year, we lost a lot of customers ______________ our competitorforontowith
- 10. Multiple ChoiceUsually it's easier to _________________________ an existing customer than to gain a new one.stickkeepholdleave
- 11. Multiple ChoiceWe have a card for loyal customers to ________________ their loyalty.boostrewardmeasure
- 12. Multiple ChoiceWe usually accept complaints because we don't want to __________________ about unimportant details.quibbleblameargumentquit
- 13. Multiple ChoiceWhat is customer service?when a business meets customer needsa method of productionThe service provided to customers before, during and after purchasing a product
- 14. Multiple ChoiceFor most businesses, the most profitable customers tend to be...Local customersLoyal customersBusiness customersNew Custoemrs
- 15. Multiple ChoiceA customer service problem happens whenA customer asks for the managerserving the customers becomes unprofitablecustomer complaint is ignoredcustomer service does not meet expectations
- 16. Multiple ChoiceWhat is rule number 1 in customer service?Customer is always rightYes we cankeep asking them for moreA good customer is a profitable customer
- 17. Multiple ChoiceA satisfied customer tends to be all of the following except...more loyalmore profitablemore costlymore responsive to promotion
- 18. Multiple ChoiceA key benefit from offering good customer service isLower costsRepeat businessReduced taxless customers
- 19. Multiple ChoiceProfit is sales revenue minus costsTrueFalse
- 20. Multiple ChoiceTreat others as you’d like to be treated is a good guiding principle behind offering outstanding service or sales through service.TrueFalse
- Answer choicesTagsAnswer choicesTags