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Professional Development, Other
9thgrade
Administrative Support KOSSA Practice
20 questions
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- 1. Multiple Choice1. One of your co-workers has been sharing confidential information with others outside the company. If you are unsure of the company rules relating to this, you should ____________.A. contact the company personnel manager to report the employee who made the mistake.B. ask co-workers for an interpretation of how to handle the situation.C. refer to the company policy manual.D. write a letter to your supervisor so that you will be cleared of any responsibility.
- 2. Multiple Choice2. Which of the following reports assets, liabilities and owner’s equity on a specific date?A. Comparative Financial StatementB. Income StatementC. Balance SheetD. Worksheet
- 3. Multiple Choice3. If the supervisor on duty gives you a task you do not understand, you should ___________.A. get a co-worker who is more experienced to complete the task.B. tell your supervisor you do not know how to do it and ask him to assign a co-worker the task.C. try to figure it out on your own.D. ask your supervisor for further clarification.
- 4. Multiple Choice4. What general communication skills are most employers looking for in their employees?A. Public speaking skillsB. Ability to make presentations using PowerPointC. Effective speaking, listening, reading and writing skillsD. Basic math and writing skills
- 5. Multiple Choice5. Upon being hired, your employer will have you complete Forms I-4 and K-4. These forms will assist your employer in being able to _____.A. calculate your Medicare deduction amount for each payroll period.B. calculate your Social Security deduction amount for each payroll period.C. calculate the amount of your state and federal tax for each payroll period.D. calculate your gross pay.
- 6. Multiple Choice6. Which of the following subjects is illegal for a potential employer to ask during the hiring process?A. Availability to work nights or weekendsB. If you have a disabilityC. If you have a disabilityD. Education Level
- 7. Multiple Choice7. After you read an office memo that is confidential, you should __________.A. discuss it with your family to determine how it impacts you.B. discuss it only with your friends and co-workers.C. pretend you never saw it.D. not discuss it with anyone.
- 8. Multiple Choice8. Which of the following Personal Information Management (PIM) software packages would be most helpful in scheduling meetings and syncing your calendar with other employee’s calendars?A. Microsoft OutlookB. Microsoft OneNoteC. Microsoft ProjectD. Microsoft TASK
- 9. Multiple Choice9. Which of the following is not considered an important skill for the workplace?A. Ability to work in teamsB. Working well with people from diverse backgroundsC. Ability to work independently and never work with anyoneD. Providing excellent customer service
- 10. Multiple Choice10.Which of the following is NOT an effective practice for scheduling appointments?A. Use clear handwriting and always use a pencil to allow for easy changes.B. Keep last year’s appointment book and refer to it when making time-wise decisions for large projects.C. Double book several time slots throughout the day to make sure you have no down time.D. Leave some time unscheduled between appointments to allow for meetings or unplanned visitors.
- 11. Multiple Choice11. If a job pays $8.00 per hour for 40 hours per week, your gross pay for that week would beA. $320B. $320 minus FICA and taxes.C. $30 minus Social Security.D. $320 minus insurance benefits.
- 12. Multiple Choice12. Which of the following statements does NOT coincide with proper office safety standards?A. Employees should keep personal items such as cell phones and purses hidden from view to discourage a would-be thief.B. Candles, cup warmers, and space heaters can be used in office settings in order to help set a tone of good “ergonomics”.C. At least one employee per floor should be trained in CPR procedures/first aid.D. When working alone at night, park your car in a well-lit area and ask for security to escort you to your car.
- 13. Multiple Choice13. A company purchased 85 tablet computers at $399 each. Estimate the amount of the purchase.A. $32,000B. $33,915C. $34,000D. $36,000
- 14. Multiple Choice14. What is the measurement of unique physical or behavioral characteristics such as fingerprints, retina scanning, or voice recognition as a means of identification or security?A. BiometricsB. ErgonomicsC. MICR CodeD. Proximity Reader Technology
- 15. Multiple Choice15.How much water would you add to 2½ gallons of bleach to make a 10% bleach solution?A. 2 ½ gallonsB. 5 gallonsC. 10 gallonsD. 25 gallons
- 16. Multiple Choice16. Which type of table would be a good choice for a meeting if the leader wants to reduce the appearance of differences in rank between the participants?A. U-shapedB. RoundC. RectangularD. Triangular
- 17. Multiple Choice17. A period of 12 months used for accounting purposes is known as a(n) _________ year. This period may or may not coincide with a traditional January-December calendar year.A. CPAB. fiscalC. budgetD. capital
- 18. Multiple Choice18. You borrowed $4500.00 at 9.5% for 6 years, what amount would you pay in interest?A. $256.50B. $2565.00C. $4756.50D. $7065.00
- 19. Multiple Choice19. Many administrative assistants open their supervisor’s mail. The process of writing comments, underlining key statements, and marking important dates on the pieces of mail is known as?A. AnnotatingB. EnclosingC. ClarifyingD. Routing
- 20. Multiple Choice20. Which type of communication sends the strongest statement and most believable message?A. Oral CommunicationB. Written CommunicationC. Non-verbal CommunicationD. Inter-personal Communications
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