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- 1. Multiple ChoiceWhat is a situation that calls for using your active listening skills?During morning announcementsWatching TVListening to Taylor Swift's new CDWhen a teacher explains the homework assignment
- 2. Multiple ChoiceWhy is it called "active listening"?You stay active rather than sitting around.It requires a lot of multi-tasking.You use your eyes and brain as well as your ears.You look very focused.
- 3. Multiple ChoiceWhich one is NOT part of active listeningLook at the personEncourage the person to talkGive adviceUse empathy
- 4. Multiple ChoiceWhich work situation would require active listening?Your boss tells you to check the new schedule on your way out.You are assigned to work in the customer service department.While stocking shelves, you hear Austin and Nate talking about their weekend.You are assigned to bag groceries for the shift.
- 5. Multiple ChoiceWhich one is NOT one of the ways to give feedback when listening?repeat the information backgive advicereflect how the speaker probably feelsput their statement in your own words, to clarify.
- 6. Multiple ChoiceWhich is NOT a good reason to use active listening?to be a good friendto have time to think of what you want to sayto make sure you understand what to doto get more information
- 7. Multiple ChoiceWhat is an important use of body language and active listening?to show you are listeningto encourage the person to talkto see how the speaker is feelingall of these
- 8. Multiple ChoiceWhy do you need to use your eyes when actively listening?you don'tto observe the speaker's body languageto make the speaker think you are tuned innone of these
- 9. Multiple ChoiceWhat is the first step to active listening?grunt and nodask questionslook at the speakergive feedback
- 10. Multiple ChoiceTo understand another person's feeling about something, the least important part may bethe facial expressionthe wordsthe tone of voicethe posture
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