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- 1. Multiple ChoiceWhich of the following best describes quality?The service provided to a customer before, during and after purchasing.Products being made to a high standard to meet customer needs.A high level of productivity.
- 2. Multiple ChoiceWho needs to be satisfied with the quality of products?RivalsSuppliersCustomers
- 3. Multiple ChoiceWhich of the following is usually true about poor quality products?They are in demandThey fail to meet customers expectationsThey are expensive
- 4. Multiple ChoiceWhat happens when a business produces faulty goods?It increases costsIt increases costs and damages the reputation of the firmIt is an example of Total Quality Management
- 5. Multiple Choice
A business checks products after they are made. What is this an example of?
Quality Control
Quality Circles
Quality Assurance
- 6. Multiple ChoiceWhat is customer service?The service provided to customers before, during and after purchasing a productWhen a business meets customer needsA method of production
- 7. Multiple Choice
When products are checked at each stage of production, what is this an example of?
Quality Control
Quality Circles
Quality Assurance
- 8. Multiple ChoiceWhat happens to products that don't meet the standard set?They are sold at full priceThey are discardedGiven away to staff
- 9. Multiple Choice
When products are checked throughout the production process this is called
Quality Circles
Quality Assurance
Quality Control
- 10. Multiple Choice
When products are checked at the end of the production process this is called
Quality Assurance
Quality Circles
Quality Control
- 11. Multiple ChoiceWhat group of people sit and discuss production methods in Quality Circles?Customers and SuppliersManagers and SuppliersEmployees and Managers
- 12. Multiple ChoiceWhat do most customers buying budget products expect?Poor QualityStandard QualityHigh Quality
- 13. Multiple ChoiceWhat is the best methods of improving qualityExpansionLowering costsStaff and Management Training
- Answer choicesTagsAnswer choicesTags