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LESSON
Professional Skills
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9th - 12th grade
Professional Development
a day ago by
21 slides

Professional Skills

Hard Skills vs Soft Skills

Q.

Which of the following is an example of a hard skill?

answer choices

Being able to work well as part of a team

Knowing how to engage in appropriate small talk at a business social function

Having the ability to properly enter accounting transactions in QuickBooks

All of these

Q.

Abby knows that her soft skills will be evaluated during her job interview. Which of the following skills should she

practice in order to prepare for her interview?

answer choices

Shaking hands appropriately

Exhibiting posture that shows confidence and professionalism

Speaking clearly and giving concise answers to interview questions

All of these

Team Development

Q.

A task force was formed to discuss ways to increase office productivity. The task force members had trouble at first but finally the tension subsided, roles became clear, and information began to flow between members. In what phase of team development is this task force?

answer choices

Forming

Storming

Norming

Performing

Team Development

Q.

A team has been formed to decide how to expand the company's customer base. They are just starting to define their roles and responsibilities and are deciding how they will reach their goals. Tension is fairly high among group members. The team is in the ____ phase of team development.

answer choices

forming

storming

norming

performing

Q.

What is the 4th step in the conflict resolution process?

answer choices

Determine the barriers to the common goal

Discuss ways to meet the common goal

Agree on the best way to resolve the conflict

Establish a common goal for both parties

Q.

What is the 5th step in the conflict resolution process?

answer choices

Establish a common goal for both parties

Determine the barriers to the common goal

Acknowledge the agreed solution and determine the responsibilities each party has in the resolution

Agree on the best way to resolve the conflict

Q.

What is the 1st step in the conflict resolution process?

answer choices

Establish a common goal for both parties

Clarify what the disagreement is

Agree on the best way to resolve the conflict

Determine the barriers to the common goal

Q.

What is the 6th step in the conflict resolution process?

answer choices

Discuss ways to meet the common goal

Establish a common goal for both parties

Agree on the best way to resolve the conflict

Acknowledge the agreed solution and determine the responsibilities each party has in the resolution

Q.

What is the 2nd step in the conflict resolution process?

answer choices

Discuss ways to meet the common goal

Establish a common goal for both parties

Agree on the best way to resolve the conflict

Acknowledge the agreed solution and determine the responsibilities each party has in the resolution

Q.

What is the 3rd step in the conflict resolution process?

answer choices

Discuss ways to meet the common goal

Establish a common goal for both parties

Agree on the best way to resolve the conflict

Acknowledge the agreed solution and determine the responsibilities each party has in the resolution

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